Our expectation is that the buyer will be happy and satisfied. So we always try to deliver the item before the delivery time. Free return, exchange, and refund within 30 days if not happy.
Currently, We only ship to the USA.
-Free Standard Shipping(with tracking):
- $5.85 USD
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7 - 12 business days (Monday to Friday)
-Priority Processing & Shipping Insurance - with tracking :
- $9.99 USD
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5 - 10 business days (Monday to Friday)
Handling time is 1 to 3 Working Days (Monday to Friday)
Transit Time is equal to Shipping Time
Order cut-off time will be GMT-05:00 PM Eastern Standard Time (New York).
Shipping Details:
Free Standard Shipping(with tracking):
the Coiny store offers free shipping 7 - 12 business days for US customers to the United States of America. Just because shipping is free does not mean it should take a long time. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly.
We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 7-12 days.
Priority Processing & Shipping Insurance - with tracking :
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Shipments are delivered within 5 to 10 business days for US customers. after the order has cleared credit card authorization. Business days are Monday to Friday, excluding federal holidays within the United States.
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If orders are placed, and clear credit card authorization Monday to Friday before 12:00 pm Est New York time, the order will be processed that day. If orders are placed after 12:00 pm Est New York time Monday to Thursday, they will not be processed until the next day.
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Orders placed on Friday after 12:00 pm Est New York time or on Saturday or Sunday will be processed the following Monday.
TRACKING COURIER
To offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL Express, UPS, USPS, etc. After dispatch, shipping usually takes 7-12 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
For your safety and security, we do not deliver to APO, FPO, or PO box addresses. Moreover, a signature is required for the delivery of the items.
TRACKING DETAILS
Once we ship the order and provide the tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact the courier company. We recommend you follow up with the courier once you are provided with the tracking number. After multiple delivery failures attempt to the address provided, the courier company might destroy the parcel and we will not be responsible in that case.
LATE DELIVERY
If by any means, the order fails to arrive at the location. The amount will be returned, or a replacement shipment will be sent accordingly. You can also inform us about the late delivery by further sending the tracking code to check the status.
DAMAGED / DEFECTIVE ITEM
If your ordered item was damaged during transit, don't hesitate to get in touch with us within 3 days. We put all our efforts to provide you best quality Items. contact: contact@thecoiny.com
ORDER CANCELLATION
Cancellation can be made within 1 day of order placement, the customer should contact support requesting order cancellation. If you have additional questions, please get in touch with us at contact@thecoiny.com
Once the payment is received, the customer will be notified via email of order confirmation.
Contact Information:
For further queries get in touch with us.
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Costumer Service & Support : contact@thecoiny.com
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Costumer Service & Support Phone : +442.038.088.589
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Address : 71-75, Shelton Street, London - WC2H 9JQ, UK
